Verona Employment Opportunities

Verona Collection – Job Description

Job Title	Customer service & stock management
Location	Toronto/Montreal, Canada
Reports To	Manager
Responsible For	Customer service

Job summary

To deliver excellent customer service to all customers over email and on the telephone. To manage stock effectively.

Job tasks

To provide excellent service to all customers in line with company standards
To look after the needs of the customers showing a ‘can do’ attitude at all times
To work as part of a team with all staff to meet the objectives
To take responsibility for own personal development

Person Specification

If you wish to apply for this position, please email nadine@verona-collection.com with your resume or cover letter. Thank you.

Requirement	Essential	Desirable
Education, training and qualifications	• Proficiency with IT and customer service portals. • Numerate to process customers’ orders
Languages	·English – fluent written and spoken ·French – fluent written and spoken	• Arabic
Experience	• None	• One year’s experience in customer service
Personal attributes	• Smart and well-presented team player • Good telephone manner
Skills and abilities	• Clear communicator both email and on the telephone
Other special requirements	• Be able to work flexible hours