UK Return/Exchange Policy
UK Standard Return Policy
You can initiate a return or exchange for most new and unworn items within 7 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 14 days of delivery. We inspect all returned items and award a partial refund for opened or used products. The customer is responsible for covering shipping charges to send the item/s back. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 7 days, we may issue a partial store credit* depending on elapsed time and condition of merchandise.
UK Standard Exchange Policy
If exchanging an item, the customer is responsible for covering shipping charges to send the item back. However, once received, Verona Collection will cover the shipping costs to reship the new item via standard shipping. If you originally paid to receive your order via Express shipping methods, your exchange will be shipped via standard shipping methods. If you would like your exchanged items to be shipped express, extra shipping charges will apply.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items. Verona Collection will cover all respective shipping charges.
When we receive your return, we inspect the item and provide a replacement* or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
* subject to stock/availability
Return Policy Rules and Exceptions
Our online return process makes returning an item easier than ever. Just complete our simple, one-page form and receive and return instructions. Please visit our How to Return an Item page for information about starting your return.
At Verona Collection, we take pride in our customer service.